TinyPal Refund Policy

1. Scope of the Refund Policy

This Refund Policy applies to all purchases made on the TinyPal platform. The refund terms differ depending on how you paid, so we address each purchase channel separately:

• Web subscriptions (TinyPal Premium) purchased through our website at tinypal.com, processed by our payment provider Paddle.com Market Ltd (“Paddle”), who acts as the Merchant of Record for web transactions. See Section 3.
• In-app purchases of Parenting Goals and Learning Modules made through the TinyPal mobile application. See Section 3.
• Apple App Store and Google Play purchases, including subscriptions purchased through those platforms. See Section 3c.

By making a purchase, you agree to the terms outlined in this Refund Policy.

2. Subscription Cancellation

You may cancel your TinyPal Premium subscription at any time. Cancellation is separate from a refund: cancelling stops future renewal charges, while a refund returns money already paid. Upon cancellation:

• No further charges will be made after cancellation.
• Your access to Premium features continues until the end of your current billing period, unless otherwise required by the applicable payment platform or by a refund issued under Section 3.
• No partial refunds are issued for the unused portion of a billing period on account of cancellation alone.

To cancel a web subscription, use the subscription management options within your account settings, or contact us at contact@tinypal.com. To cancel a subscription purchased through the Apple App Store or Google Play, use that platform’s subscription management tools.

3. Refund Eligibility

4. Refund Timeline and Method

• Web subscription refunds are processed by Paddle to the original payment method where applicable, typically within 5-10 business days of approval.
• In-app purchase refunds are processed via the original payment method within 7-10 business days of approval.
• Apple App Store and Google Play purchase refunds follow the timeline and method of the respective platform.
• No cash refunds will be issued.

5. Post-Refund Access

Upon processing a refund:

• Web subscription refunds: Access to the refunded TinyPal Premium subscription may be revoked. You may re-subscribe at any time.
• In-app purchase refunds: Access to the purchased Parenting Goal or Learning Module will be permanently revoked. To regain access, the item must be repurchased.
• Apple App Store and Google Play refunds: Access changes resulting from a refund on these platforms are handled by Apple or Google according to their own processes, which TinyPal does not control.

6. Exclusions

• Refunds under Sections 3a and 3b are only applicable to purchases made directly through the TinyPal website (tinypal.com) or the TinyPal mobile app, respectively.
• Purchases made through the Apple App Store or Google Play are governed exclusively by those platforms’ refund policies, as described in Section 3c.
• Refunds for bundles or promotional packages are not provided on a partial basis.

7. Amendments to this Policy

TinyPal reserves the right to amend or modify this Refund Policy at any time without prior notice. Any changes will be reflected in the updated version of this policy, available on our website.

8. Governing Law and Dispute Resolution

This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.